Neath Port Talbot Council has begun a year-long trial of a 24/7 mobile response service for its Lifeline service.

It allows users to have instant non-medical crisis assistance within their homes. This ensures that those using the Lifeline service, who may experience issues like non-injury falls, can quickly reach trained responders who can assist them on-site in their homes.

The key advantages of this mobile response service are its 24/7 availability, non-medical crisis support, support for safety and independence, and no additional cost for Lifeline users during the pilot period which will run until March 2025.

When it comes to medical emergencies, the regular Lifeline service protocol will be followed to engage relevant emergency services quickly.

Reviewing of this service will also take place to decide suitable fees beyond March 2025, and users will be briefed in advance about any changes in cost.

To carry out this pilot programme, Neath Port Talbot Council's assistive technology team is working with Delta Wellbeing, the current call monitoring company for the council's Lifeline service. This partnership ensures there is minimal disturbance to the Lifeline service while presenting the option of having a trained responder attend users' homes, if necessary.

Expressing her excitement for this initiative, Councillor Jo Hale, cabinet member for adult social services & health, said: "The introduction of the 24/7 mobile response service represents a significant improvement for existing users of our Lifeline service.

"This initiative highlights our commitment to ensuring the safety and well-being of our residents."

She also added: "Our Assistive Technology Service strives to deliver timely and effective support, thereby promoting independence and offering reassurance to both users and their families."

For more information about the Lifeline service, please reach out to the Assistive Technology Team at 01639 686636 or via email at